Refund policy

Returns & Refund Policy/Jabhaus.

Last updated: 7 June 2026

We want you to be fully satisfied with your order. If you are not happy with your purchase, we are here to help.

📅 Return Period

We offer a 30‑day return window — you have 30 days from the day you receive your order to request a return. This is longer than the standard 14‑day legal right, giving you extra time to decide.

✅ Eligibility for Returns

To be accepted, your item must:

• Be unworn, unwashed, and in its original condition

• Have all original tags and packaging still attached

• Be accompanied by your order number or proof of purchase

Important for custom items:
Items that are personalised or custom‑printed are made especially for you, so they cannot be returned unless they arrive faulty, damaged, or incorrect.

 

🚚 How to Start a Return

1. Email us at support@jabhaus.com with your order number and the reason for return

2. We will review your request and send you full return instructions if approved

3. Pack the item securely and send it to the address provided

Return shipping costs are the responsibility of the customer, unless the item arrived faulty, damaged, or incorrect. We do not accept items sent back without prior approval.

✅ Refund Process

Once we receive and inspect your return:

• We will process your refund within 3–5 working days

• The full amount will be refunded to your original payment method

• Please allow up to 7 working days for funds to show in your account (processing times depend on your bank or payment provider)

• No restocking fees are charged

🛠️ Faulty, Damaged or Incorrect Orders

If your order arrives defective, damaged, or you receive the wrong item:

• Contact us within 7 days of delivery with clear photos showing the issue

• We will cover all return shipping costs

• You can choose between a full refund or a free replacement

📞 Contact Us

If you have any questions about returns or refunds, please email us:
Email: support@jabhaus.com
URL handle: returns-refunds